Glossy Essence

Achieve a stunning, glossy look with Glossy Essence. This lightweight formula adds a beautiful shine to your hair, leaving it lustrous and smooth. Get ready to turn heads and radiate confidence with every use.

Shipping Policy

Thank you for shopping at Zofiya's self-care & beauty boutique! We are committed to providing you with the best online shopping experience, and part of that is ensuring your orders are shipped promptly and safely. Please review our shipping policy below:

Processing Time

• All orders are processed within 7 business days after receiving payment.
• Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you of any delays.

Shipping Methods & Delivery Times

• We offer [Standard Shipping], [Expedited Shipping], and [Other Shipping Options] through USPS, FedEx & UPS.
• Estimated delivery times are as follows:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Next Day Air: 1 business day
• Please note that delivery times may vary depending on your location and external factors such as weather or customs.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Free standard shipping is available for orders over $50.00 within the United States.

International Shipping

• We currently offer international shipping. 
• Please be aware that international orders may be subject to customs duties, taxes, and fees which are the responsibility of the customer.
• Shipping times for international orders may vary, and customs delays can occur.

Order Tracking

• Once your order has been shipped, you will receive an email with tracking information.
• You can track your order status by visiting the shipping carrier’s website or by using the tracking number provided.

Incorrect or Incomplete Address

• It is the responsibility of the customer to ensure the shipping address provided is correct and complete.
• If an order is returned due to an incorrect address, you will be responsible for any additional shipping charges.

Missing or Damaged Items

• If your order is missing items or arrives damaged, please contact our customer service team at zofiyas24@gmail.com within 3 days of receiving your order.
• We will work with you to resolve the issue and may offer a replacement or refund based on the circumstances.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at zofiyas24@gmail.com

No Return Policy/Refund Policy

Thank you for shopping with us! We strive to provide you with the best products and service. However, please note that all sales are final and we do not accept returns or exchanges on any products.

Exceptions:

• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 3 days of receiving your order. We will assist you in resolving the issue, which may include offering a replacement or refund in certain cases.
• Incorrect Orders: If an item is incorrect or there was an error on our part, please reach out to our customer service team immediately, and we will work to rectify the mistake.

Important Notes:

• We do not accept returns on opened, shipped or used items for health, safety, or hygiene reasons.
• Please ensure you double-check your order before purchasing to ensure it meets your needs.

If you have any questions or concerns, don’t hesitate to reach out to our customer service team at zofiyas24@gmail.com