FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 6-12 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at zofiyas24@gmail.com.

Can I return my order if I’m not satisfied?

Unfortunately, we do not accept returns. We encourage you to carefully review your order before completing the purchase. If you have any questions about the product before purchasing, feel free to reach out to us for assistance.

What if there’s an issue with my order?

If your order arrives damaged or defective, please contact us within 3 days of receiving it. We’ll be happy to assist you by offering a replacement or a refund, depending on the situation. Please email us at zofiyas24@gmail.com for support.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?

If you realize that you’ve entered an incorrect address, please contact us immediately at zofiyas24@gmail.com. If your order hasn't been shipped yet, we will do our best to update your shipping details.

If the order has already been shipped, we cannot guarantee any changes to the delivery address. In that case, you may need to contact the carrier directly to see if they can help redirect the package.

Please double-check your shipping information at checkout to ensure it's correct. If you have any questions, don't hesitate to reach out!

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 6-12 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help. Please send us an email to zofiyas24@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.